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STS Line Maintenance Remains Committed to Customer Service

STS Line Maintenance (NL Pic - Jan 2016)

STS Line Maintenance (STSLM) is really starting to take off, and exciting times are ahead. The entire team is buzzing from an incredible year, and if things work out the way we hope, multiple new stations are in the works for 2016.

Before I set out to write this article, a question was posed to me by our marketing team… what does it mean to be the company with “Solutions to Keep You Flying?” In order to conjure a thoughtful response, I had to look back and reflect upon STS’ core values and what it is that we do for our customers.

At STSLM, every action we perform is completed with customer service in mind. Whether it’s a Station Manager’s conversation at the gate with our technicians or a Maintenance Controller’s phone call during a delay situation, we work hard to deliver an exceptionally positive customer experience.

Every year, millions of people travel on your aircraft, and when things get delayed — or problems need to be addressed — STSLM operates swiftly and competently to get your airplane back in the sky both quickly and safely. The more effective we are at doing this, the happier everyone is.

Our company has the unique opportunity to touch your aircraft and make sure that it’s ready for flight at all times. We also have the expertise required to address issues that can be considered customer impact items and reduce the complaints that often spawn from them.

We remain committed to getting your customers to their destination in the safest, most efficient way possible, and we proactively seek new opportunities that will have a positive impact on a passenger’s in-flight experience as well as your company’s revenue.

So the next time you’re wrought with pains on the flight line, think of STS and remember that a partnership is available to alleviate those pains, maintain customer satisfaction and increase your company’s operational performance.

If you have any questions, please feel free to contact me any time. Thanks, and I’ll see you on the flight line.